Frequently Asked Questions (FAQs)
Welcome to our comprehensive FAQ section, designed to address common inquiries about our storage services. If you have further questions, please don’t hesitate to contact us.
General Questions
1. What is self-storage?
Self-storage allows individuals and businesses to rent secure units to store personal or business items. You have exclusive access to your unit during facility hours.
2. How does the rental process work?
Select a unit size, complete the rental agreement, and move your items into the unit. Rentals are typically on a month-to-month basis, offering flexibility.
3. What are your operating hours?
Our facility is open [insert hours], with staff available during business hours to assist you.
4. How secure is the facility?
We prioritise security with 24/7 CCTV surveillance, individual unit alarms, secure access controls, and well-lit premises.
5. Do I need to sign a long-term contract?
No, we offer flexible month-to-month leases. You can rent for as long or as short as needed.
6. How do I access my storage unit?
Access your unit using your personal access code during facility hours. Some units may have individual locks for added security.
7. Are there any items I cannot store?
Yes, prohibited items include perishable goods, hazardous materials, flammable substances, illegal items, and living organisms. For a detailed list, please refer to our terms and conditions.
8. Is insurance required for my stored items?
Yes, insurance is mandatory. You can provide proof of your own insurance or purchase coverage through our facility.
9. How do I make payments?
Payments can be made online, via phone, or in person using credit/debit cards or bank transfers. We also offer automatic payment options.
10. What happens if I miss a payment?
Late payments may incur fees, and prolonged non-payment could result in restricted access or lien procedures. Please contact us immediately if you anticipate payment issues.
Unit Sizes and Types
11. How do I determine the right unit size?
Our staff can assist in selecting the appropriate size based on your inventory. We also offer a size guide on our website.
12. Can I change unit sizes after moving in?
Yes, subject to availability. Contact us to arrange a transfer to a different unit size.
13. Do you offer climate-controlled units?
No, unfortunately we don’t.
14. Are there units accessible for large vehicles?
Yes, we have units with drive-up access suitable for large vehicles and easy loading/unloading.
15. Can I use the unit as a workshop or office?
Our units are intended for storage purposes only. Operating a business or using the unit as a workspace is not permitted.
Reservations and Move-In
16. How do I reserve a unit?
Reserve a unit over the phone, or in person. A reservation secures your unit for a specified period.
17. Is there a reservation fee?
We may require a refundable deposit to hold the unit. Contact us for current reservation policies.
18. What documentation is needed to rent a unit?
A valid photo ID (e.g., driver’s license, passport) and proof of address are required.
19. Can someone else access my unit?
You can authorise others by providing them with access credentials. Ensure they understand and comply with facility policies.
20. Do you provide moving supplies or services?
We offer a range of packing supplies for purchase. While we don’t provide moving services, we can recommend local movers.
During Your Stay
21. Can I access my unit outside of business hours?
No, unfortunately not.
22. How do I update my contact or payment information?
Update your information by phone, or in person at the facility.
23. Are there any restrictions on the number of visits to my unit?
No, you can access your unit as often as needed during access hours.
24. What should I do if I lose my access code or key?
Contact us immediately. We will verify your identity and provide a new access code or assist with lock replacement.
25. How do I terminate my rental agreement?
Provide written notice as specified in your rental agreement, typically [insert notice period]. Ensure your unit is emptied and clean upon vacating.
Security and Safety
26. What security measures are in place?
Our facility features 24/7 CCTV surveillance, secure access controls, individual unit alarms, and on-site staff during business hours.
27. Are my belongings insured by the facility?
While we take security seriously, we require tenants to have insurance for their stored items. We offer insurance options or you can provide your own.
28. What should I do in case of an emergency at the facility?
In an emergency, contact facility staff immediately or call emergency services if necessary. Emergency contact information is posted on-site.
29. Are there pest control measures in place?
Yes, we implement regular pest control to maintain a clean and safe environment.
30. Can I store a vehicle or boat?
No, unfortunately not.
Billing and Payments
31. When is rent due?
Rent is due on the [insert due date] of each month. Automatic payment options are available for convenience.
32. Are there any discounts or promotions?
We offer various promotions and discounts. Contact us or visit our website for current offers.
33. Is there a grace period for late payments?
Our rental agreement specifies any grace periods and associated late fees. Please refer to your agreement or contact us for details.
34. Can I prepay for a longer term?
Yes, prepayment options are available and may qualify you for discounts. Discuss this with our staff.
35. How are refunds handled if I move out early?
Refund policies vary. Typically, we require [insert notice period] notice, and refunds are prorated based on the move-out date. Contact us for specific details.
Additional Services
36. Do you offer mail or package acceptance?
No, unfortunately not.
37. Are there electrical outlets in the units?
No, unfortunately not.
38. Can I install shelving or modify the unit?
No, unfortunately not.
39. Do you offer moving truck rentals?
While we don’t provide moving trucks, we can recommend local rental services.
40. Is there Wi-Fi available at the facility?
No, unfortunately not.
Get Your Free Storage & Removals Quote Today
Tell us what you need to store or move and we’ll give you a free, no-obligation quote. Container storage and removals across Paddock Wood, Tonbridge, Tunbridge Wells, Maidstone and the villages in between.